Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Mayank Singh Chandel | Office no.3, Ward No.11, Managanj, Jaithari, Post Jaithari, Anuppur, Madhya Pradesh, 484330 | +91-8319648459 | support@mayanksinghchandel.com | Mon-Fri 09AM – 05 PM |
| Head of Customer Care | Mayank Singh Chandel | Office no.3, Ward No.11, Managanj, Jaithari, Post Jaithari, Anuppur, Madhya Pradesh, 484330 | +91-8319648459 | support@mayanksinghchandel.com | Mon-Fri 09AM – 05 PM |
| Compliance Officer | Mayank Singh Chandel | Office no.3, Ward No.11, Managanj, Jaithari, Post Jaithari, Anuppur, Madhya Pradesh, 484330 | +91-8319648459 | compliance@mayanksinghchandel.com | Mon-Fri 09AM – 05 PM |
| CEO | Mayank Singh Chandel | Office no.3, Ward No.11, Managanj, Jaithari, Post Jaithari, Anuppur, Madhya Pradesh, 484330 | +91-8319648459 | ca.mayank@mayanksinghchandel.com | Mon-Fri 09AM – 05 PM |
| Principal Officer | Mayank Singh Chandel | Office no.3, Ward No.11, Managanj, Jaithari, Post Jaithari, Anuppur, Madhya Pradesh, 484330 | +91-8319648459 | mayankchandel90@gmail.com | Mon-Fri 09AM – 05 PM |
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.